Our After Sales Services
Besides offering superior range of electrical and power equipment, one of the major added advantages that we provide our customers our effective 24/7 after sales support.Our well-developed service centers around the country are well equipped with a mobile service unit, which makes it easy to reach out to the distant & remotely located installation areas. Trained service engineers and the experienced maintenance team attend customer calls within a maximum time of 24 hours. Furthermore, if any client wishes to consult us regarding any query or service, they can contact us without any hesitance & we assure prompt response and solution to their concern.
Our Quality Policy
The diverse knowledge of our quality experts has helped us to incorporate established techniques from other markets in our operations to design electrical and power equipment according to the needs of the customers. Keeping in mind the demands of the industry, we make sure that all our products go through regular and stringent quality checks. Such checks are done at every level, right from the designing stage till the final product comes out. Our personnel value the importance of quality and make sure that no lapses occur with the final product. Our prime objective is to attain excellence in all areas through continuous innovation and improvements in our existing range.
It could only be done by maintaining the following policies:
Inherent commitment to comply with the requirements of international standards and other regulations in quality management system and to continually improve its effectiveness in true spirit and action shall be the prime responsibility of every employeeAdapting changes that could help us in continual improvement of our system, practices and business performance on top priority
Quality Assurance
Our company believes in attaining client satisfaction through high quality products. We have ISO 9001:2008 certification, which is itself a testimony of the quality of our products. The organization is constantly involved in maintaining high quality through advanced testing facilities and continuous in-house R & D initiative.
Our range is tested on the following parameters:
- Voltage
- Overload capacity
- Efficiency
- Performance
- Corrosion resistance
Apart from section-wise monitoring of our range of components and sub-assemblies, each transformer is tested to meet international standards of quality. Our quality controllers work stringently so as to avoid any kind of hindrances at the time of delivery in our range.
Enhancing customer satisfaction through International Quality Standards
Stringent quality standards and ISO 9001-2008, 14001 -2004, 18001-2007 certification have created a special place for MUSKAAN’S products in the market, both in India and Abroad.
At MUSKAAN quality not only determines the end product but also the Systems, Processes and Operations at all levels. The organization is committed to a Global Quality System Focused on customer solutions which is achieved through advanced testing facilities, continuous in-house R & D initiative, superior products and services, improved automation, repair customer support & technical expertise.
Apart from section-wise testing of components and sub-assemblies, each transformer is tested to international standards of acceptance. Joint efforts within the organization for excellence in all functional areas are the prime-movers for achieving planned improvements and development in different processes, resulting in minimum Total Ownership Cost of the products.
The organization believes that customers deserve the very best in service and its team members Endeavor to always place quality at the threshold of importance, not only in servicing customers, but also in the way that the organization contributes to the community.
